Welcome to the new Backfire Shop!

Help & FAQs

Add some general information for your shoppers.

FAQs

Ordering

How do I request a Backstop Recoil Pad for a rifle not listed on your site?

Yes! We have a google form you can fill out here, if we make a recoil pad for your rifle you will receive a one-time email letting you know it's available for purchase.

What countries do you ship to?

We are currently able to ship to the United States and Canada. Unfortunately our shipments to other countries have been returned due to "Dangerous Contents" so we are unable to ship outside of the US and Canada.

Shipping

How long until I receive my order?

Shipping takes around 4-7 business days depending on the amount of orders we have. If your order is shipping to Canada it will take 12-15 business days.

Where is the tracking information for my turret tags?

Unfortunately we don't have tracking information available for turret tags at this time. We are working on a fix for this.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Only regularly priced items can be returned, sale items cannot be refunded. Email us to request a refund or exchange at help@backfirestore.com.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.